Privacy Policy

Last Updated: January 1, 2026

Introduction

TamaTherapy Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tamatherapy.com or make a purchase from us. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, shipping and billing addresses
  • Payment Information: Credit card details processed securely through Stripe (we do not store complete card numbers)
  • Account Information: Username and password if you create an account
  • Communication Data: Records of your correspondence with our customer service team
  • Preferences: Product interests, marketing preferences, and communication opt-ins

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website or search terms
  • Shopping cart contents and browsing history

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating about your orders and account
  • Providing customer support and responding to inquiries
  • Sending marketing communications (with your consent)
  • Improving our website, products, and services
  • Detecting and preventing fraud and security incidents
  • Complying with legal obligations

Legal Basis for Processing (PIPEDA Compliance)

Under Canadian privacy law, we process personal information based on:

  • Consent: When you provide explicit consent for marketing communications
  • Contract: When processing is necessary to fulfill your purchase contract
  • Legal Obligation: When required by tax, consumer protection, or other applicable laws
  • Legitimate Interests: For fraud prevention, website security, and business analytics

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Payment processors (Stripe), shipping carriers (Canada Post, FedEx), and website hosting providers
  • Marketing Partners: Only with your explicit consent for email marketing services
  • Legal Authorities: When required by law, court order, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and vulnerability testing
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection practices

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Order and transaction records: 7 years (for tax and accounting purposes)
  • Customer account information: Until account deletion request
  • Marketing preferences and correspondence: Until consent withdrawal
  • Website analytics data: 26 months

Your Privacy Rights

Under Canadian privacy legislation, you have the following rights:

  • Right to Access: Request a copy of your personal information
  • Right to Correction: Request corrections to inaccurate information
  • Right to Withdraw Consent: Opt-out of marketing communications at any time
  • Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Right to Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected] or call +1 416-555-2134.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please review our Cookie Policy.

Third-Party Advertising (Taboola)

We partner with Taboola for native advertising. Taboola may collect and use data about your browsing behavior. For more information, please review our Taboola Advertising Policy.

International Data Transfers

While we primarily operate in Canada, some of our service providers may process data in other jurisdictions. We ensure appropriate safeguards are in place for any international transfers of personal information.

Children's Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Privacy Officer
TamaTherapy Inc.
200 Bay Street, Suite 1600
Toronto, ON M5J 2J2
Canada

Email: [email protected]
Phone: +1 416-555-2134

Complaint Resolution

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.COM